Data Protection Policy

yay9's Privacy Policy

Your personal information is completely safe with us — we protect your privacy through SSL encryption and strict security measures.

About This Policy

This Privacy Policy ("Policy") describes in detail our commitment and procedures regarding the collection, use, storage, and protection of personal information of yay9 platform users. By creating an account on yay9 or using our services, you agree to the terms of this Policy.

We believe that your privacy is a fundamental right. That is why at yay9 we only collect information that is strictly necessary to provide our services, ensure security, and meet legal obligations.

This Policy operates together with our Terms and Conditions and Responsible Gaming Policy. If you have any questions, contact us at [email protected].

Data Collection and Sources

1 What Types of Information We Collect

yay9 may collect the following types of information from you:

  • Identity Information: Your full name, date of birth, national ID or passport number (required for age verification).
  • Contact Information: Email address, mobile number.
  • Financial Information: Necessary details for bKash, Nagad, Rocket, Upay, or bank accounts (full account numbers are never stored).
  • Account Information: Username, password (stored in encrypted form), account preferences.
  • Transaction Information: Deposit and withdrawal history, gaming activity, betting history.
  • Technical Information: IP address, device type, browser information, cookie data.

2 How We Collect Information

We collect information in the following ways:

  • Information you provide directly during the account registration and verification process.
  • Information automatically collected through your activity and transactions on our platform.
  • Information exchanged during contact with customer support.
  • Technical information collected through cookies and similar tracking technologies.
  • From third-party security service providers for fraud prevention and identity verification.

Use of Information and Purpose

3 How We Use Your Information

yay9 uses your personal information for the following purposes:

  • Account Management: To create, manage, and secure your account.
  • Service Delivery: To operate betting, gaming, and financial transaction services smoothly.
  • Age and Identity Verification: To ensure that only users aged 21 or above are using the platform.
  • Security and Fraud Prevention: To prevent unauthorized access, fraud, and illegal activity.
  • Customer Support: To respond to your inquiries, complaints, and assistance requests.
  • Responsible Gaming: To monitor gaming behavior and provide support when needed.
  • Service Improvement: For analytical purposes to improve our platform and service quality.
  • Legal Compliance: To fulfill applicable legal obligations.

We never sell or rent your personal information to marketing agencies or third-party advertisers.

Data Sharing and Disclosure

4 Sharing Information with Third Parties

yay9 may share your information with third parties only in the following limited circumstances:

  • Payment Providers: Minimum necessary information with bKash, Nagad, Rocket, Upay, or banking partners to process financial transactions.
  • Technology Partners: Technology service providers who assist in operating the platform and are bound by a confidentiality agreement with us.
  • Law Enforcement Agencies: With government authorities under a court order or legal obligation.
  • Fraud Prevention: With third-party service providers specializing in account security and fraud prevention.

All third-party partners are contractually bound to uphold privacy standards equivalent to this Policy.

5 International Data Transfers

Our servers and technology infrastructure may be located in various countries. In such cases, your information may be transferred internationally. yay9 ensures that any such transfer is carried out in compliance with internationally recognized data protection standards and that the level of protection of your information is not reduced under any circumstances.

Data Security Measures

6 How We Keep Your Information Secure

yay9 uses industry-standard security technologies to keep your personal information secure:

  • SSL Encryption: All data exchanged between our platform and your device is protected by TLS/SSL encryption.
  • Password Hashing: Your password is never stored directly — strong cryptographic hashing algorithms are used.
  • Access Controls: Only authorized staff may access user information, strictly on a need-to-know basis.
  • Regular Security Audits: The security of our systems is regularly tested and evaluated.
  • Data Minimization: We only collect and store information that is necessary to provide our services.
  • Incident Response Plan: We have established procedures for taking swift action in the event of a security breach.

7 Data Retention Period

yay9 retains your personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required to comply with applicable law. Even after an account is closed, certain information may be retained for a defined period for legal, tax, accounting, and regulatory compliance purposes. After this period, the information is securely deleted or anonymized.

Cookie Policy

8 Cookies and Similar Technologies

yay9 uses cookies and similar technologies to improve your user experience and operate our services. Cookies are generally divided into the following categories:

  • Essential Cookies: Necessary for the core functionality of the platform — maintaining login sessions, security verification. These cannot be disabled.
  • Functionality Cookies: To remember your preferences such as language or display settings.
  • Analytics Cookies: To collect anonymous statistics to understand how effectively our services are being used.

You can manage cookies through your browser settings. However, disabling certain cookies may limit the functionality of the platform.

Your Rights and Preferences

9 Your Data Protection Rights

As a user of yay9, you have the following rights:

  • Right of Access: The right to know what information we hold about you.
  • Right to Rectification: The right to request correction of any inaccuracies in your stored information.
  • Right to Erasure: The right to request deletion of your personal information in certain circumstances (subject to legal obligations).
  • Right to Restriction of Processing: The right to request that processing of your information be restricted in certain circumstances.
  • Right to Object: The right to object to the use of your information for specific purposes.
  • Right to Data Portability: The right to request your information in a structured, commonly used format.

To exercise these rights, contact our privacy team at [email protected].

10 Marketing Communication Preferences

If you do not wish to receive promotional emails or notifications from us, you can change this preference at any time from your account settings or by sending a request to [email protected]. Transaction-related and service-related notifications, such as transaction confirmations and security alerts, will always be sent as they are essential for the security of your account.

Protection of Minors

11 Age Restrictions and Child Protection

The yay9 platform is only for individuals aged 21 or above. We do not knowingly collect information from any minor. Age is verified at the time of account registration, and additional verification is carried out in any suspicious case.

If we become aware that personal information of a minor has been collected by mistake, we will take immediate steps to delete that information and close the associated account. If you are aware of any such matter, please let us know at [email protected].

Policy Changes and Contact

12 Changes to This Policy

yay9 may update this Privacy Policy from time to time. If any significant changes are made, we will send a notice to your registered email address and/or display a notification on our platform.

If you continue to use our services after a revised policy is published, this will be considered your acceptance of the updated policy. We recommend reviewing this page regularly.

13 Contact Information

If you have any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please contact us:

Our privacy team is able to provide support in both Bengali and English.

Our Privacy Policy is linked to our Terms and Conditions and Responsible Gaming Policy. For more information, visit the FAQ page.

Last reviewed: 2026. This Policy applies to all services on the yay9 platform.